During the creation of the logging resource known as SmartInspect, the developers utilized many different methods to maintain quality of the system high. The listen below mentions several of the techniques used by these developers.
- Creating Room For Effective Communication
Detection and reporting of bugs requires skills for identification of relevant information which is then added into all problem reports. When there are many quality assurance tools and bug tracking tools, it is unlikely that any information will be ignored as the resources automatically attach required data. Nevertheless, there will always be room for miscommunication and a growing demand for proper communication between developers.
In specific testing scenarios, there is no room for miscommunication between separate software developers and testing participants. A question such as how to get in touch with the experts in charge will need to be answered in the beginning phases of a bug tracking procedure. To avoid any misunderstanding of information on behalf of developers and testers, it is recommended that all people are placed on the ‘same page’ creating a feedback oriented culture where the work of all parties are respected.
- Keeping The Project One-On-One
It is highly recommended that developers avoid discussing bug tracking during project meetings. While this is an important issue and working as a team can be beneficial, it is not appropriate to discuss problems with the software in prolonged meetings with the full software company cabinet. According to a well-known technology blogger, reporting bugs in software and discussing them in the following development ‘retest’ stage can be one of the slower approaches to dealing with bug tracking.
The more effective or efficient methods of dealing with bug tracking is to keep the issue ‘one-on-one’. According to Yegor in his article discussing the five principles of software bug tracking, each of the bug reports is a communication between two people – the bug specifier and the problem resolver. Regardless of how many individuals are involved in the process after the report, these two people are the primary role players and have the main obligations in solving the reported situation.
- Ensuring A Buy-In From The Team
If the full team does not utilize the bug tracking database, the software would be considered ineffective. This is why it is best to begin by approaching stakeholders when a bug tracking software is available, such as quality assurance, customer service, developers, and project managers. The stakeholders will help to evaluate the resources and make a joint decision on how to address any defects in the software using a consistent approach.
If you are struggling to reach people using this bug tracking program, here are some top tips on how to deal with the situation: