India itself is massive, it has great culture, lots of food, smart people and call centers… Some of these call centers are used to scam people globally. We all know the stories about brand specific “helpdesk” which phone people up with the story that their system has been infected or some license issues need to be fixed.

It is not often that raids happen on these call centers, but when they do, footage is recorded, so that you and me can have a view on how these places look like and what type of impact they have.

In this Cyberwarzone post, we will take a look at some of the Indian Call Center raids that have taken place in the last couple of years.

BBC report on Indian call centers

Gururgram police raid on call center

In this raid, the police recovered four computers, a CPU, hard disks, four laptops and various data records of i-Tunes and Google cards, which were sent by scammed US citizens.

Call center raid by the Delhi police

Delhi police raid call center

Delhi Police has raided a criminal call center and arrested 26 people, including 5 women. People working at the call centers impersonated the Amazon customer service provider to dupe US citizens. They used illegal techniques like VOIP calling, bypassing the legal international long-distance gateways. Police raided their office-like set up, which is under the jurisdiction of Fatehpur Beri Police Station in Sultanpuri region. The scammers were caught red-handed trying to dupe people on calls. Police has seized 29 Computer Systems, 3 Servers, 2 Internet switches, 2 Modems with other accessories being used by the employees. Additionally, the mobile phones containing details of transactions has also been acquired by the Delhi police.

Punjab Police raid

How to protect yourself

These scammers work on fear, and they rely on the awareness of their victim. It is for that reason, that you need to make sure that you inform people in your surroundings about these type of attacks. If in any case, you are called by one of your “service” providers, then simply take a moment, look up the official website of your service provider and call them back via the official channels.

Not one company will ever ask for payments in the form of Google or iTunes cards.

Follow these 6 steps to stay on top:

  1. Stop the phone call with the possible scammer
  2. Look up the information of your service provider
  3. Call them, or get in touch, and inform them that you are being called by someone that claims to be working at the service provider
  4. Allow the service provider to perform a check
  5. Ask the service provider if there are any open issues
  6. Great, you are on top now
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